Shipments and returns

Delivery Information

At ZEETA.TN, we are committed to delivering your orders quickly and reliably throughout Tunisia and Abroad. Below you’ll find all the information about our delivery process, timeframes, and conditions.

🚚 Delivery Coverage

We deliver to all regions of Tunisia, including major cities and remote areas, through our trusted delivery partners.

⏱️ Delivery Timeframes to Tunisia

• Tunis, Sousse, Sfax & major cities: 1–3 working days

• Other regions: 2–5 working days

• Weekends & Holidays: Orders placed on Fridays or holidays are processed the next working day.

Note: Delays may occur during high-traffic seasons (e.g., Ramadan, Black Friday, Eid).

⏱️ Delivery Timeframes to Other Countries

• Arab Maghreb Union: 7–14 working days

• Arab countries and Europe: 14–21 working days

• Other regions: 21–28 working days

• Weekends & Holidays: Orders placed on Fridays or holidays are processed the next working day.

Note: Delays may occur during high-traffic seasons (e.g., Ramadan, Black Friday, Eid).

💵 Delivery Fees

Shipping fees are displayed clearly at checkout before payment.

📦 Order Processing

• Orders confirmed before 2:00 PM are usually dispatched the same day.

• Orders placed after this time will be processed the next business day.

🧾 Cash on Delivery (COD)

• We offer Cash on Delivery across Tunisia.

• Please prepare the exact amount if possible to speed up the delivery process.

• A valid phone number and full address are required for all COD orders.

🔄 Missed Deliveries

If the delivery agent cannot reach you:

1. A second delivery attempt will be made within 24–48 hours.

2. If both attempts fail, the order will be returned to us and you will be contacted.

Item Return Regulations

We want you to be fully satisfied with your purchase. If you are not, you may return eligible items under the following conditions:

✅ Return Eligibility

You may request a return or exchange if:

• The item is defective, damaged, or not as described

• The wrong product was delivered

• You changed your mind (within the legal return window)

Note: Returns due to a change of mind are accepted within 7 days of delivery, as per Tunisian law.

📦 Items Not Eligible for Return

We do not accept returns in the following cases:

• Used, damaged, or incomplete products

• Products returned without original packaging or invoice

• Hygiene-sensitive items (e.g., cosmetics, underwear, opened food)

• Customized or made-to-order items

🕒 Return Period

• Returns must be initiated within 7 calendar days from the date of delivery.

• After this period, the return request may be rejected unless the item is proven defective.

📌 Return Process

1. Contact our support team at [support@zeeta.tn] or call [+216 21 309 192] within 7 days.

2. Provide your order number, a brief description of the issue, and photos if applicable.

3. Our team will confirm eligibility and send return instructions.

4. Once we receive and inspect the returned item, we will issue:

   • A replacement (if requested and available)

   • A refund to your original payment method or via bank/eDinar transfer

💸 Return Shipping Costs

• If the error is from our side (wrong or defective item): we will cover return shipping costs.

• If you changed your mind: return shipping is at your charge.

📝 Refund Timeline

• Refunds are processed within 7 working days after we receive and verify the returned item.

• For COD orders, you’ll be asked to provide a RIB or eDinar card number for reimbursement.

📝 Important Notes

• Please double-check your delivery address and phone number before confirming the order.

• If you notice a delay or issue, contact us at [support@zeeta.tn] or [+216 21 309 192].

• Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
• Boxes are amply sized and your items are well-protected.

📬 Contact & Support

For questions about shipping, delivery status, or special requests, reach us at:

Email: [support@zeeta.tn]
Phone: [+216 21 309 192]
Working hours: Monday to Saturday, 9 AM to 5 PM